Contact Information

Official Communication Channels for SWAPNA'Z Aesthetic Sciences 

SWAPNA'Z maintains clear, accessible, and professionally managed contact channels because accessibility and responsiveness are expressions of institutional character — not afterthoughts. 

Every query directed to SWAPNA'Z — whether from a prospective candidate, an enrolled student, a clinical services client, a professional partner, or a member of the public — is received by a qualified institutional representative and responded to with the clarity and professionalism the institution's name requires. We do not operate automated deflection systems for substantive enquiries. We respond. 

Institutional Contact Details 

SWAPNA'Z Aesthetic Sciences maintains the following official communication channels. All external correspondence, professional enquiries, admissions queries, clinical bookings, and institutional communications should be directed through these verified channels only.

1. Institution
   SWAPNA'Z Aesthetic Sciences
   ISO 9001:2015 Certified Institution

2. Address
   Joytinagar, Siliguri
   Darjeeling — 734005
   West Bengal, India

3.  Official Contact Number: 8069640492

4. Email
   swapnazcare@gmail.com

5. WhatsApp
   8069640492
   (Direct professional support channel — monitored during institutional working hours)

6. Working Hours
   Monday to Saturday — 9:00 AM to 6:00 PM IST
   Sunday and designated institutional holidays — closed

Response Commitment Framework 

How We Manage Communication

SWAPNA'Z approaches institutional communication with the same standard it applies to academic delivery and clinical practice — structured, responsive, and handled by the most appropriate person within the institution for the nature of the query. The response framework below defines what a correspondent can expect when they reach out through any official channel.

1. General Enquiries — Response within 2 to 3 working days.

2. Admissions Enquiries — Response within 2 working days.

3. Student and Academic Support — Response within 3 to 5 working days.

4. Verification Requests — Response within 5 working days.

5. Media and Collaboration Enquiries — Response within 5 working days. 

Channel Guidance 

Which Channel to Use

SWAPNA'Z maintains multiple communication channels to ensure that different types of correspondents can reach the institution through the format most appropriate to their need. The guidance below helps ensure that every query reaches the right person without unnecessary redirection.

1. For prospective candidates considering a SWAPNA'Z programme — the WhatsApp channel is the most efficient first point of contact for initial questions and programme information. The Book Consultation page is the appropriate next step for scheduling a formal pre-admission conversation. The Enquiry Form is suitable for written, detailed queries that benefit from a documented response.

2. For enrolled candidates with academic questions about programme content, module understanding, or clinical knowledge — the Academic Support form on the Student Services page is the correct channel. For administrative, scheduling, or logistical queries — the Student Helpdesk is the appropriate route.

3. For clinical services clients seeking to book a consultation, enquire about a treatment, or follow up on an ongoing treatment plan — the WhatsApp channel and telephone are the most direct options for time-sensitive communication. Email is appropriate for non-urgent correspondence.

4. For professional partners, collaborators, and institutions — email directed to the official institutional address is the appropriate channel for all partnership, collaboration, faculty enquiry, and institutional engagement correspondence.

Social Media Presence 

SWAPNA'Z on Social Media

SWAPNA'Z Aesthetic Sciences maintains an active, institutionally governed presence across social media platforms — each platform serving a distinct function within the institution's communication ecosystem. Social media channels are managed in alignment with the institution's brand and communication standards and represent an extension of the institutional voice, not a departure from it.

Social media is not a support or admissions channel. Queries, applications, and support requests received through social media comments or direct messages are acknowledged and redirected to the appropriate institutional channel for proper handling. This ensures that every query receives a substantive, properly managed response.

Privacy and Communication Standards 

How SWAPNA'Z Handles Your Information

All personal information shared with SWAPNA'Z Aesthetic Sciences through any communication channel — name, professional details, contact information, and query content — is handled with strict confidentiality. Information is used solely for the purpose of responding to the query or managing the institutional relationship for which it was provided. SWAPNA'Z does not share, sell, or transfer personal correspondence data to third parties. Clinical client information is subject to medical confidentiality standards applicable to clinical practice. Student and candidate information is governed by the institution's academic privacy framework as outlined in the Institutional Policies.

Candidates and clients who have not explicitly consented to marketing communication will not be added to institutional broadcast lists. SWAPNA'Z respects the distinction between institutional correspondence and marketing communication, and manages both accordingly.

We Are Here. Reach Out. 

SWAPNA'Z Aesthetic Sciences is an institution that takes its responsibilities seriously — including its responsibility to be accessible, responsive, and professionally present to every person who chooses to engage with it. Whether you are at the very beginning of considering a programme, mid-way through an enrolled course, a client seeking clarity on a treatment plan, or a professional exploring collaboration — your query matters to us and will be handled accordingly.

Contact Buttons

Call: 8069640492/03534 531567 and WhatsApp:  8069640492
Email Us: swapnazcare@gmail.com